What should I do if I don’t require the 2- step authentication?

If you are having trouble logging in to your account because of the 2FA, don’t worry, you can now deactivate it. We recommend you to have it activated though because this functionality protects your account. 

If you want to activate it, you can see the following articles:
What is 2- step authentication?
Which 2-Step authentication application do you recommend?

Who can deactivate the 2-step authentication?
The owner of the account
How to deactivate it?

  1. The owner has to log in to the Clara account
  2. Go to “Team” section
  3. Search for the user that you want to deactivate. Then click in the 3 dots that you can find on the right side
  4. Select deactivate the 2FA

If you have any doubts, you can always find us at contacto.co@clara.com

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