How can I report a failure on the platform?

We want you to have the best experience. However, if you experience any problems with the platform, we appreciate reports to fix problems immediately.

You can contact us via: 

  1. Call us at 6 015 807143, our team of specialists will assist you.
  2. Live chat: locate the chat button within the platform or app to contact our specialists.
  3. Send an email to:


  • If the problem is visible, please take a screenshot and share it with us.
  • If the problem isn't visible, describe the steps which lead to it.
  • If you try again and the fault does not reoccur, it is also important that you report it to review what happened.


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